Returns and Exchanges

At Muttropolis we always want pets and their parents to be ultimuttly satisfied! We gladly accept returns for items purchased in our stores or through our website. Just bring the item in new condition with the tags and the original receipt back to any Muttropolis store for an easy refund or exchange. After 30 days and up to 60 days from date of purchase, refunds will be issued in store credit only.

Web Returns and Exchanges

If an item isn't working out for your dog or cat or you think that you've received a defective item or item in error please email us at support@muttropolis.com or call us at 1-888-688-8799 and we'll do our best to help! Remember that pets should be supervised when playing with toys, as no toy is completely indestructible.

Orders placed online can be returned to any of our stores or to our Returns Department at the address below. To receive credit items must be returned in new condition with tags and the receipt included.

Muttropolis.com
Returns Department
143 S. Cedros Avenue, Suite B102
Solana Beach, CA 92075

When shipping your return be sure to include a copy of the packing slip and to use a reputable shipper that provides tracking as we are not responsible for lost or damaged return shipments. Please allow 2 weeks for processing and the credit to be applied to your account.

Due to our rapidly changing inventory, Muttropolis.com does not recommend exchanges for online purchases. To guarantee that the items you like are in stock please contact us, or place a new order online at any time and send the returned items back to us for a refund.

Orders that are refused at the time of delivery will not have the original shipping charges refunded and may be subject to additional shipping or restocking fees. To be eligible for credit all returns must be delivered to the address above or a Muttropolis Retail Store.