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Got questions? We've got answers!
Customer Service & Support
Customer Feedback
Product Inquiries: I have a question about an item
Returns & Exchanges
I have an adoption story to share
I would like to learn more about in-store events
Public Relations & Marketing Inquiries
Muttropolis Career Opportunities
Does Muttropolis Franchise?
When are you opening in my area?
I am a vendor interested in submitting a product idea
Does Muttropolis Wholesale?
General Questions
CUSTOMER SERVICE & PRODUCT INQUIRIES
Have a question about our products or can't find what you're looking for? support@muttropolis.com or call 1-888-688-8799 or 1-858-345-1008.
YOUR FEEDBACK
We want Muttropolis to be the ultimate utopia for pets and their parents, so we are very "mutts" interested in your feedback and would love to hear about your experience with our stores, our website, our customer service, products, whatever! Whining, purring and "mew-sings" are welcomed.
I have feedback about my store experience: janel@muttropolis.com
I have feedback regarding my online experience: bark@muttropolis.com
I have feedback about a product: support@muttropolis.com
RETURN & EXCHANGE QUESTIONS
Please visit Shipping & Returns or e-mail returns@muttropolis.com for any shipping and return policy questions.
ADOPTION SUCCESSES
If you adopted a four-legged family member through Muttropolis, we want to hear from you! We are updating our Muttropolis Photo Album and would love to include your pet. To submit your story click here for details.
IN STORE EVENTS
To learn more about our many fun and educational in store events, please click here to see “mutts” going on in your neck of the woods. (links to) http://www.muttropolis.com/content/events.cfm
MARKETING AND MEDIA RELATIONS
Would you like more information about Muttropolis, as in, who are the nutty people behind this and what are they smoking? Your answers here: janet@muttropolis.com
MUTTROPOLIS CAREERS
The Muttropolis Management Team consists of talented and diverse people committed to providing unequaled innovation and creativity, making a difference in the communities where we do business, and most importantly, having fun while we're at it! Click here for more information on current opportunities.
WHEN ARE YOU OPENING NEAR ME & DOES MUTTROPOLIS FRANCHISE?
Muttropolis does not offer franchises. However we are growing quickly and hope to open in a town near you soon! Email us at bark@muttropolis.com and let us know if you'd like us to open up a Muttropolis near you. Be sure to provide us with your city and zip code. Thanks so 'mutts!'
PRODUCT SUBMISSIONS
We're always sniffing out great new products and select only the best of the best each year. If you think you've got a shot, please e-mail photos to us at purchasing@muttropolis.com
Or you may send us your production information (please do not send products
as they will not be returned) to:
New Product Submissions
Muttropolis
444 South Cedros Ave.
Suite 195
Solana Beach, CA 92075
Due to the volume of products we receive, we regret that we cannot personally respond to all product submissions unless we are interested in pursuing a relationship. We appreciate your interest and understanding.
WHOLESALE INQUIRIES
Muttropolis is strictly a retailer of uber-cool pet products and we do not wholesale to the trade.
GENERAL QUESTIONS
Have a general question not noted here? E-mail us at bark@muttropolis.com |
